Shipping & Returns

Plan Ahead

We take every step to make sure your furniture is delivered in showroom condition.

Prior to placing an order, please measure the intended space needed to accommodate your selected product(s). If you require assistance please call Customer Service during store hours at 512-451-0213.

Furniture in the Raw orders are processed immediately. You have 24 hours to make changes to your order without incurring a fee.

If a change to the order is made after 24 hours then the order is subject to a 25% restocking fee.

Residential Delivery

We will deliver your furniture by, ground delivery (FedEx, UPS) or residential curbside freight delivery for larger items. A freight driver ( 1 person) will use a lift gate and a pallet jack to unload your product. The pallet will be placed close to the curb of the destination address as possible.

Once all pallets are unloaded off of the truck it is the responsibility of the customer to move the items inside the delivery address. This is not a garage or indoor delivery.

The delivery appointments are made by the freight carrier. The freight carrier will be instructed to call you and schedule a delivery appointment when your order arrives to the delivery terminal. Furniture in the Raw is not responsible if deliveries are late or missed due to unforeseen circumstances.

All residential deliveries are made by LTL freight carriers using a 48 – 53 foot tractor-trailer (semi-truck). If you are unable to accommodate a delivery from a tractor-trailer of that length then please contact a Furniture in the Raw Customer Service representative at 512-451-0213.

Tractor-trailers will only go down a driveway if there is enough room for them to turn around. They are not required to back down a driveway. The drivers come equipped with a pallet jack to assist them in moving the pallets.

If a customer’s driveway is unpaved or too steep, or just inaccessible, the driver at his or her’s own discretion will move the pallet as far as he or she may go or just deliver the pallet to the curb of the address.

Business Delivery

All business deliveries will be made without an appointment during normal business hours Monday through Friday.

All business deliveries made by LTL freight carriers using a 48 – 53 foot tractor-trailer (semi-truck). If you are unable to accommodate a delivery from a tractor-trailer of that length then please contact a Furniture in the Raw Customer Service representative at 512-451-0213.

Tractor-trailers will only go down a driveway if there is enough room for them to turn around. They are not required to back down a driveway. The drivers come equipped with a pallet jack to assist them in moving the pallets.

If a customer’s driveway is unpaved or too steep, or just inaccessible, the driver at his or her’s own discretion will move the pallet as far as he or she may go or just deliver the pallet to the curb of the address.

Furniture in the Raw Return Policy

Returns will be accepted up to 15 days of the original receipt with the purchaser incurring the outbound and return shipping costs and a 25% restocking fee.

Returns must be in original packaging with all items secured in the same manner they were received.

Failure to repackage and secure items could cause damage during the shipping process.

A further deduction of fees may apply when customs and/or duty charges are applied by the return freight carrier.

All returns will be examined upon arrival to the company warehouse and subsequent charges may be added for damaged goods.

Clearance items are final and cannot be returned.

Most refunds or credits are based on the payment method used at the time of purchase. Please allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.