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Reviews and Testimonials

Just wanted to thank you once again for all of your help with the bookcases and files.  Took me some time to assemble as I had to finish the room and pour a concrete desk but I though you might like to see the finished project.  Really pleased with the quality of the cabinets!

Jonathan was notably professional, competent, and friendly. Couldn’t have been any happier with the interaction. Give him a raise. A big one. Love my furniture 🙂 ***

 

I was a customer in England wanting to purchase a Kennedy Rocker, all other retailers responded but would not ship to England. What a gem Furniture in the raw was from the instant I sent my E. Mail Harriet responded and went the extra mile to enable me to purchase my Kennedy Rocker . An excellent company and a very professional owner would have no hesitation in recomending this company to anyone seeking to purchase furniture and to be sent to England 10 out of 10 for service. I wish them every success in the future.

Aug 2017-Customer service above and beyond–that is what you can expect if Derrick and Ramonz deliver and set up your purchase from Furniture in the Raw. They called ahead, arrived on time, and introduced themselves as they carefully protected our floor and walls. They competently installed our new Murphy bed. When an issue arose about installing the bookcases, they called their manager and came to an acceptable conclusion. These men were polite, cleaned up their mess, and thanked us for our business. Please recognize these two for the fine way that they represent Furniture in the Raw. We will return to make further purchases because of them and the helpful sales representatives.

 

Worked with Jonathan in the store to purchase our Murphy bed. Very helpful. Delivery and set up were done when promised. Very professional. I love my new bed!

We have bought furniture here three times.  Each experience was great.  We worked with Agnes and with Harriet, the owner.  Both were very helpful.  We bought a bedroom set, a cabinet bed (amazing idea), a dining room set and bar stools, and recently ordered bookshelves.  The quality of the furniture is what keeps bringing us back!

My wife and I went into Furniture In the Raw, the Babcock Rd store, after looking at their website for a few minutes.  We’ve been to a dozen furniture stores but we hadn’t found something that was our style,something that was clearly quality, and furniture that you wouldn’t spend the next five years paying for.   Marty greeted us as we walked in and gave us space to look around the store.  All their furniture is beautiful and of some serious wood quality.  They also have unfinished stuff so let you can personalize it however you want.  

We found the bed we had seen on the website and liked it even more in person.  Marty was super helpful to answer all our questions and went above and beyond to make sure we had answers to anything we could think of.  The gentlemen that helped us check out, I’m sorry I can’t remember his name at this moment, was also very kind.  He found a way to get the bed from Austin to our house within two days.  I got a call the day before delivery and the delivery truck showed up at the time they anticipated.  We’ve had the bed now for a few weeks and it is beautiful.  I don’t see this thing breaking unless our oak tree breaks through the house and falls on the bed, that still may only put a dent in this thing.

We plan on returning to get additional furniture from these great people.  If it means anything to you, I recommend you stop by.

I was in the market for a dresser for our master bedroom.  I found Furniture in the Raw by accident and I am so glad I did!! The staff are such friendly, knowledgeable, and helpful people. No pressure at all.  I browsed freely and found the piece I wanted.  From the top Harriet,  Marty, and Jonathan treated me like they’d know me forever. It was refreshing and I truly felt among friends. I had so many questions and all were answered with patience and a smile. I have been refinishing furniture for 3 years and Harriet introduced to 2 new lines of product and I’m in love!  Top notch service and my new dresser itself is beyond my expectations.  Solid wood, crafted beautifully,  and solid. I will be a customer for life.

 

Our cat Gray C agrees with us that our new Park Avenue cabinet bed is all that we had hoped for! Not only is it gorgeous, masquerading as a buffet table in our dining room by day, it makes into an inviting, comfy bed for our overnight guests by night. And the entire piece only takes up a 24-inch by 67-inch space in our dining room, transforming it into a third bedroom whenever we need it!

Agnes, our sales associate, was so knowledgeable, answering all of our questions, telling us about the warranty, and even making sure delivery was made not only on time, but ahead of schedule! We couldn’t ask for more.

knowledgeable sales staff, friendly, overall great experience! highly recommend!!!

Great quality, REAL furniture and unparealled customer service. 
Supporrt local business and be rewarded with furniture that will last forever. 
The owners will make sure you are taken care of.

Agnes was great to work with. She showed us their complete line of bar stools and tables. She explained to us what was possible with colors and stains. She never pressured us in anyway, but she kept in contact with us in a very confortable way. When we made up our minds she took the info. on the custom table we wanted made, and got our quote back in timely. Our furniture turned out great and we would recommend Agnes and FITR to everyone looking for furniture. Thank you to everyone at FITR for the great job.

 

 Yesterday I received the cabinet bed that I ordered.  The driver felt I should let you know. It is beautiful. The driver hadn’t put one together before but I think he did a good job. Cleaned up all the packing too. It was a pleasure doing business with you.  

Hello….. We got a Cabinet Bed! My clients are as happy as little kids on Christmas morning!
Thank you so much for all of your help.”

LOVE IT! It never grows old to wake up to this!

 Very kind and super helpful!! ***

Still loving my furniture from here bought almost 20 years ago. Good quality and great Staff!

You guys have to be the best customer service ever. I asked a question about my table in an email this morning around 9am and received a call less than two hours later. Thank you! God bless you through all of this. We are loyal customers. You are the best furniture store ever.

SAIA finally found my bookcases.

The natural alder wood is lovely. The construction and workmanship impressed us all, including the very fussy contractor working at my house. He said, “Beautiful, clean, solid work. You don’t see that so much anymore.”
 
The shelves are so pretty I almost don’t want to put anything on them.
 
Well done, and thank you.

I want to thank you for having such an amazing salesperson in Deric Mueller.
 
He listened to what we needed and when you didn’t have it he thought of alternatives that might work and asked good questions to get us there. I am on the phone all day with sales people and believe me someone who can think of alternatives and can be a problems solver is rare. I appreciate it so much.
 
Thank you,
 
Susan
 
Susan Chooljian
Buyer for Set Decoration
Bosch
Los Angeles, CA

Went into Furniture In The Raw looking for a Murphy bed without a mattress( I wanted to buy my own at a mattress store)..came out with a Cabinet Bed including the mattress!!
Johnathon Burlison met my husband and I at the door with a warm smile and ready to help.  He showed us the Murphy bed and introduced us to the cabinet bed and we were sold!  I was so surprised that a tri fold mattress could be so comfortable! Jonhnath showed us how easily it opened and closed then allowed us see for ourselves with his supervision. Very easy and quick !!  I highly recommend you go see Johnathan about your furniture needs.

A few years ago I needed a large dining table ASAP. I was able to go to this store and find a floor model that was gorgeous. It was also on sale with another additional discount because it has a small ding in the side of the table. It was perfect for what I needed and they were able to deliver it within the tight timeframe I had. The staff is very helpful every time I go in I am able to walk out with exactly what I want. The furniture is solid and stands the test against my kids. I would recommend shopping here.

We bought a sofa table here which I absolutely love! It is excellent quality with what I would call a modern traditional design. 

We were able to pick the color for our sofa table and it matches perfectly with our other furniture. We also received our order exactly as promised and not several weeks later – we have experienced very delayed deliveries on furniture orders at other places here in town. 

We initially browsed a couple of other furniture stores for a sofa table and I was appalled at the expensive prices and mediocre quality. 

This place will be my go-to when I need furniture in the future.

The chairs look great with our table. We are excited about our new wall bed.

We were so impressed with your professional service and knowledge. 

I love your furniture!

I bought a dresser 4 years ago and finished it myself and it is one of my favorite things in my house.

 I am very happy to discover that Furniture in the Raw believes in customer service.

Thanks again!  Now to get out my paint brushes.

Short version. Love your products. Love your staff. 

Look forward to future purchases and telling our friends.

Thank you for the awesome customer service. I appreciate all your help. I know my daughter will love the furniture.

She wanted IKEA junk and I said no way. 😉

I am writing to say how wonderful Eddie is at your San Pedro store. Nine years ago we bought a TV stand from him, and he was helpful.

We bought a bedroom set about 5 years ago and then bought another bedroom set over the summer.

I can’t tell you how much I appreciate his friendliness and great customer service. Please know that he is one of the best salespersons I have ever met.

Just browsing for kitchen islands and we loved it when we seen it and new it was the one for us.

Thanks.

I am writing to say how wonderful Eddie is at your San Pedro store. Nine years ago we bought a TV stand from him, and he was extremely helpful.

As a result of his service we bought a bedroom set about 5 years ago and then bought another bedroom set over the summer.

He provided me with expert advice and help in choosing a bedroom set. I can’t tell you how much I appreciate his friendliness and great customer service.

Please know that he is one of the best salespersons I have ever met.

My bookcases were delivered and the crew were very polite very professional and did a great job taking care of the carpet and the wood floors and the walls.

I just wanted you to know what nice employees who have thank you so much.

We were never able to find a bookcase the correct size to fit our area until you helped us.
 
Thanks again . I love my cabinets !
 

What a wonderful store. We first discovered it when living in Austin. Most recently bought a Cabinet Bed and am so thrilled with it. And the management was wonderful. We had to ship our bed to New Mexico and it arrived perfectly.  I will say the white glove delivery service was well worth the price.  My husband and I were ok to do it but standing back and watching it was better!  The mattress is very comfortable and I love that I am able to move this bed when we make our move to Midland soon. Thank you again.  Now I have my sewing room back but still have a place for our daughter and her husband when they visit. 

We recently purchased a table, chairs and a bench from Furniture in the Raw Austin and were very happy with our service and our products. We first knew we liked the place because it is locally made and because our interaction with the sales rep – Derrick – was so good. 

During our first visit, we just wanted to browse and were not ready to buy. He was very understanding and wasn’t pushy (I hate most furniture sales folks because that are so aggressive).  We came back about two weeks later and Derrick remembered us and what we were looking at. We picked our pieces but the store didn’t have the exact color of paint we were looking for so they let us go a few doors down to Sherwin Williams and pick out our paint. We brought back a paint swatch and it was as easy as that. 

Because we wanted some specific colors and styles, our wait period for the furniture was about 6 weeks. This was what was quoted and what was expected. (I don’t understand other reviewers who complain about the time it takes to make custom furniture . . . it’s not Wal-Mart!!). Our furniture was completed and delivered on-time. The delivery guys were very good and very professional. We just built our home and they laid down blankets on the hard wood floors and were very careful in our home – very impressive!!

What finally made me a big fan was our table had a slight rock to it because we have natural stone flooring and it I slightly uneven. I went to the store, Derrick greeted us and asked us about our specific furniture (good memory) and when we told him that we had an issue with our floor – he without hesitation scheduled a team to come all the way to Georgetown to address the issue for us (Again – an issue with our floor, not their product) and no charge to me. This is amazing customer service that you just don’t find at many places anymore. 

Did I mention that the price of our custom furniture . . . which looks amazing . . . was about the same or slight less cost than what we found at other furniture stores in the area!! 

We have purchased most of our furniture here over the years and always had only the most amazing service!  Deric Mueller is incredibly courteous and helpful.  Not only did he remember the furniture we’ve purchased over the years, but was able to help us find new additions to the pieces.  I highly recommend this store and wouldn’t go anywhere else  Thank you, Deric!!

This is our new favorite furniture store.  The quality of great inventory is impressive, the customer service and follow-up is thorough, and the staff is so professional.  We had incredible service from Derek, who texted pictures of cabinets back and forth, including detailed measurements.  When we finally decided to go with the cabinet, he worked hard to get us an amazing price including delivery.  Ryan and Zack then delivered the cabinet, plus 2 big bookcases.  We have narrow stairs, 2 landings, and a tight turn to the family room.  They were sweating!  However, not one scratch on the wall, or the wood floors.  Excellent!  Very kind and thorough.  

After we began loading the cabinets, we realized the doors needed to be adjusted.  I called the next day and spoke to the owner.  She said she would send Zack and Ken back as soon as possible to do it.  (It is very apparent that she treats her staff very well, and they in turn work hard and feel appreciated.)  They did a great job and were cheerful to boot.  

I love the option to have Furniture in the Raw stain or paint the furniture. They did a beautiful job on the glass front cabinets, but we opted to do the stain ourselves on the bookshelves.  Now we wish we had hired them for that project too!

Highly recommend!

OMG! I found your website and had to fly from Indianapolis to Austin to furniture shop. This custom table turned out better than I ever expected! Staff was professional and even the owners were there to help me! I get so many compliments!

Unbelievable customer service, quality furniture, and fair pricing, what more could you ask for in a furniture store?!  After locating a table online, I called the store to verify it would be held since I was driving in from Waco.  Not only were they polite on the phone (Allen and Bill), but even more so in the store.  The table was brought in from the warehouse and put together so that I could see it, buy it and take it with me.  It is easy to walk in and see the fair pricing and quality of the product; however, it is rare, if not nonexistent, to find “childcare” while shopping.  I had my 18 month old daughter with me who, after the drive from Waco, was less than calm.  Harriet, one of the owners, took over as “grandma” allowing me to shop while she entertained and played with my daughter.  When it was time to leave, my daughter was crying because Harriet wasn’t coming with us!  Awesome, unbelievable, fabulous customer service from both Harriet and Bill, who took exceptional care of me from phone call to in-store purchase!

I had been looking for a small, round table for our kitchen and ALL the big box stores warned of such a table with little kids because it would tip.  Yes, their inferior product would wobble when touched, but with my quality, solid wood table from Furniture In the Raw, no tipping or movement.  You simply cannot replace quality when it comes to buying furniture!

Wow! 
Our story begins with a table we saw online and had fallen in love with. The problem was that we had no idea where we could find it so we started our search around. After seeing numerous tables, we still kept going back to the table we had seen online. We went as far as showing it to a custom furniture store to replicate it. Finally after one of our late night searches we found that FITR had the table. We initially emailed the owner Harriet but we were concerned about buying it sight unseen and from far away. We decided to “table” the decision for a bit and continue our search as we live in Atlanta and no where close to Texas. 
After months of going back and forth one evening I took a leap of faith and called FITR. For all those reading this review buying furniture sight unseen isn’t usually the norm. But we lucked out and we got a sales associate named Johnathon Burlison, who not only took care of us, he went above and beyond. He sent us pictures from his cellphone for multiple angles and made sure we got to see it better than if we were there. Johnathon The became our eyes and ears and seriously was just amazing at keeping us in the know. With the service, attention to detail and constant updates we took our leap of faith even further and decided to add onto this order 8 dining chairs (which we didn’t know existed!!),4 bar stools, 2 benches and a custom coffee table. 
Last week we received the shipment and let’s just saw our jaws dropped. Johnathon had been sending us updates and pictures but the furniture was truly exceptional. Very rarely do you find some one who guides you down the right path and keeps your budget in mind and takes pride not in the sale but in meeting a customer expectation. Jonathon truly took our order and ensured it would be handle as if it was his. He made sure that every piece of furniture was inspected and right before it was sent to us and coordinated with every step along the way. What truly amazed us-after he took our order the contact didn’t stop like most places. He didn’t rush to get off the phone, or rush for another sale or customer. He genuinely wanted to see how we were and if there was anything else he could do from his end. 
Thank you Johnathon for doing an amazing job and for truly being a man of your word. For anyone nervous about buying from far and away don’t worry ask for Jonathon or Harriet and they will take care of you not as a customer but like family.

The cabinet bed I got from Furniture in the raw is unbelievable.

All wood and built to last.

Tables arrived all in good order, thanks so much!  They are a beautiful and fit perfectly in the room!