FAQ

What? No Free Delivery on everything?

Some items on our site include Delivery.  All other items are charged delivery based on your location. We do not offer free delivery site wide.  Online companies that offer it “free” build it in to the price of the item.  We are based in Austin and San Antonio and have a basic delivery fee for 1 item or fill the truck.  If you have any questions we are open 7 days a week.  Customer Care can be reached 512-451-0213. We can combine shipments and save you money.  If you want to purchase multiple items, we can work with you on our shipping. Please reach out and allow us the opportunity to work best with your situation.  

We ship throughout the US both curbside and “white glove”. Every order leaves our distribution centers fully insured.  If you have any questions, comments, kudos to complaints we invite you to email Harriet and Steve Greenlee.  harrietgreenlee60@gmail.com

Items on our site that include free shipping excludes Hawaii and Alaska.  We ship to both, however additional charges apply.

Who is Furniture in the Raw

Furniture in the Raw is a family owned business since 1977.  We only sell real wood.  We have stock and can also build to order.  

Many items featured on this site are manufactured right here in Central Texas. Our retail locations are in Austin and San Antonio, Texas. The distribution center, factory and finish shop are located in Buda, Texas.

In addition to our manufacturing, finishing and distribution center right here in Texas, we also represent woods and manufacturers from around the USA and around the globe that fit our criteria and vision of an all wood product.  

In addition to Furniture in the Raw we also own and operate Cabinet Bed USA.

We are proud to have a substantial number of staff members celebrating 20 or more years working together with us on our 50 member team!

In the world of custom and made to order as much as we’d love to be 100% online, human interaction may just have to occur. Reach out  if we can help.

The Greenlee Family welcomes you to our website and showrooms.

On Line versus In Store?

Our showrooms are a staple for over 40 years.  Today we proudly operate brick and mortar showrooms in Austin and San Antonio.

Prices in store can vary from online pricing.  In addition, promotions and special events may be different.  

What can Furniture in the Raw Build?

We build to order in many cases.  CLICK HERE to view some of our custom work.  Contact Customer Service to submit your project.

What is meant by solid wood?

Solid wood means that all exposed parts of the furniture are made of solid board, either softwood or hardwood lumber. No veneers are used. Solid woods can be repaired, sanded, or refinished. The majority of unfinished furniture is made of solid wood.

How do hardwoods and softwoods differ?

They look different. Some are smooth, some have bold grain and some have knots or bird eyes. They finish differently. The density of the various woods change the depth and tone of the color. The region where the furniture is made, the style, and the historical period of the piece determine the wood used.

Is veneer less desirable than solid wood?

Veneer has a different look than solid wood, but is not necessarily better or worse in quality. Veneer is a thin layer of wood applied in sheets over underlying layers of plywood. Originally developed to be an art form, veneer can be cut as thin as a dime and in intricate patterns. Uniform graining can be achieved, unlike the more random graining of solid wood.

When is plywood a good idea?

When strength and stability are needed. Plywood is made of thin layers of sold wood glued over each other with grains running at 90-degree angles to produce a strong core. It is used to provide maximum stability on the sides of desks, entertainment centers and other units where solid woods would crack and warp. A veneer is often glued on top and sides for an even and attractive appearance.  Cheaper furniture will be made with veneer over particle board or MDF (medium density fiberboard).

Does price reflect quality?

Yes. Just as with other commodities, the price of a piece of furniture increases when its quality improves. Higher prices reflect refinements in grades of wood and better construction features. 

HELP….FINISHING furniture?

Using our Finishing Instructions finishing is fun and easy. Match your existing décor or start fresh. With today’s finishing products, the possibilities are almost endless. Create your own style; express your individuality. We recommend General Finishes products.  They are not the cheapest, just the best.  Customers love their project when they use quality finishing products.

Enjoy our finishes available from our custom shop or for your DIY project. FITR Finishes 2018  Should you elect to have us finish, your finished product has a conversion varnish top coat, the strongest, most chemically resistant finish available.  The products on the updated finish list are available at our showrooms.  We offer the Gel Top Coats as well as the Arm R Seal oil based top coat and Winner of Fine Woodworking‘s “Best Overall Choice Award,” High Performance Topcoat was voted as the hardest, most durable consumer polyurethane topcoat. Our team can help with any questions.

Does the furniture require any assembly?

We will assemble your furniture at no cost to you upon request. This free service is available on every item in our showroom with local pickup or white glove delivery. Please allow up to 3 days for assembly. Many items arrive from the manufacturer fully assembled.

There are some exceptions:

  • Table legs and pedestals require attachment using the bolts provided
  • Stools need to have the top swivel seat attached using the bolts provided
  • Desks need to have the components attached to each other using the screws provided
  • Each bed frame has slightly different holes to attach the headboard, you do need to drill the holes and attach the headboard using the bolts provided.
  • Some chairs come ready to assemble and only ship this way.  Custom finished chairs will be assembled on pick up or delivery.
  • Some bookcases, although limited, will come ready to assemble.
  • Most if not all Whitewood Furniture Company unfinished products.

Do you deliver to all 50 states?

We ship to all 50 states, including Alaska and Hawaii (surcharges will apply to Alaska and Hawaii).

Do you ship internationally?

Yes. We will assist in arranging a carrier for your freight.  We ship to Hawaii and Alaska, Mexico and Canada often.

How will my order arrive at my home?

We will deliver larger orders using residential curbside freight delivery. A freight driver will place the boxes as close to the curb of the destination address as possible.It’s your responsibility to move the items inside your home. We do also offer “White Glove” options on many items. White Glove delivery is your turnkey delivery solution. It brings your item inside, unpacks, assembles and takes away any packaging materials. The freight carrier will call you prior to delivery to set a delivery appointment that is convenient for you. Smaller items ship either Fed Ex or UPS.   For white glove delivery options, please contact us!  512-451-0213.  

The F Word (formaldehyde)

There are trace amounts of formaldehyde in the glue that we use.  Our products do have plywood pieces which contains more glue than there are in other in other case pieces.  The formaldehyde content of the glues that use use meet current formaldehyde emission standards.  These standards are the strictest in the nation, the same as California’s current standards. Traces of formaldehyde dissipate rapidly and become smaller over time. 

When dealing with finishes, the regulations on formaldehyde and VOCs, the concerns are with what flashes off during application and drying.  Once the finishes are cured the emissions are very low.  These levels are not regulated.  There is no testing to determine what the actual levels are so we cannot give a number.

The biggest thing that consumers should keep in mind with formaldehyde levels is that CARB regulates the levels in the furniture that is placed inside a home. Construction materials for roof sheathing, sub-floors, sidings etc,etc, are not covered in the regulations, so the house itself will be emitting far more formaldehyde than our furniture.

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