FAQ

What? No Free Delivery on everything?

Some items on our site include Free Delivery. All other items are charged delivery based on your location. We do not offer free delivery site wide.  Online companies that offer it “free” build it in to the price of the item.  We are based in Austin and San Antonio and have a basic delivery fee for 1 item or fill the truck.  If you have any questions we are open 7 days a week.  Customer Care can be reached 512-451-0213. We can combine shipments and save money.  Please reach out and allow us the opportunity to work best with your situation.  

We ship throughout the US both curbside and “white glove”. Every order leaves our distribution centers fully insured.  If you have any questions, comments, kudos to complaints we invite you to email Harriet and Steve Greenlee.  harrietgreenlee60@gmail.com

Who is Furniture in the Raw

Furniture in the Raw is a family owned business since 1977.  We only sell real wood.  We have stock and can also build to order.  

Many items featured on this site are manufactured right here in Central Texas. Our retail locations are in Austin and San Antonio, Texas. The distribution center, factory and finish shop are located in Buda, Texas.

In addition to Furniture in the Raw we also own and operate Cabinet Bed USA.

We employ about 50 of our neighbors.  It means the world to our family to welcome you to enjoy what we work for every day.  

We are proud to have a substantial number of staff members celebrating 20 or more years working together with us. 

In the world of custom and made to order as much as we’d love to be 100% online, human interaction may just have to occur. Reach out  if we can help!

The Greenlee Family welcomes you to our website and showrooms.

What is meant by solid wood?

Solid wood means that all exposed parts of the furniture are made of solid board, either softwood or hardwood lumber. No veneers are used. Solid woods can be repaired, sanded, or refinished. The majority of unfinished furniture is made of solid wood.

How do hardwoods and softwoods differ?

They look different. Some are smooth, some have bold grain and some have knots or bird eyes. They finish differently. The density of the various woods change the depth and tone of the color. The region where the furniture is made, the style, and the historical period of the piece determine the wood used.

Is veneer less desirable than solid wood?

Veneer has a different look than solid wood, but is not necessarily better or worse in quality. Veneer is a thin layer of wood applied in sheets over underlying layers of plywood. Originally developed to be an art form, veneer can be cut as thin as a dime and in intricate patterns. Uniform graining can be achieved, unlike the more random graining of solid wood.

When is plywood a good idea?

When strength and stability are needed. Plywood is made of thin layers of sold wood glued over each other with grains running at 90-degree angles to produce a strong core. It is used to provide maximum stability on the sides of desks, entertainment centers and other units where solid woods would crack and warp. A veneer is often glued on top and sides for an even and attractive appearance.  Cheaper furniture will be made with veneer over particle board or MDF (medium density fiberboard).

Does price reflect quality?

Yes. Just as with other commodities, the price of a piece of furniture increases when its quality improves. Higher prices reflect refinements in grades of wood and better construction features. The benefits to you: Less sanding and prepping work to finish.

Is furniture finishing hard to do?

Using our step-by-step instructions, finishing is fun and easy. Match your existing décor or start fresh. With today’s finishing products, the possibilities are almost endless. Create your own style; express your individuality. We recommend General Finishes products.  They are not the cheapest, just the best.  Customers love their project when they use quality finishing products.

What supplies are needed, other than the stains?

For most finishing projects, you will need a drop cloth, clean rags, paint brushes (bristle or foam), sandpaper or 3M sanding pads, q-tips and paper towels. If using oil-based finishes, have mineral spirits handy for cleanup.  Feel free to reach out regarding finishing your REAL WOOD product.  Be proud of your project and use good quality stains and paints.  We highly recommend the made in the USA General Finishes products and proudly sell the Gel Stains, Milk Paints, a limited supply of the new Chalk Paints, as well as the very popular and award winning High Performance Top Coats.  We are a stocking dealer in Austin and San Antonio.  

Does the furniture require any assembly?

We will assemble your furniture at no cost to you upon request. This free service is available on every item in our showroom with local pickup or white glove delivery. Please allow up to 3 days for assembly. Many items arrive from the manufacturer fully assembled.

There are some exceptions:

  • Table legs and pedestals require attachment using the bolts provided
  • Stools need to have the top swivel seat attached using the bolts provided
  • Desks need to have the components attached to each other using the screws provided
  • Each bed frame has slightly different holes to attach the headboard, you do need to drill the holes and attach the headboard using the bolts provided.
  • Some chairs come ready to assemble and only ship this way.  Custom finished chairs will be assembled on pick up or delivery.

Do you deliver to all 50 states?

We ship to all 50 states, including Alaska and Hawaii (surcharges will apply to Alaska and Hawaii).

Do you ship internationally?

Yes. We will assist in arranging a carrier for your freight.  We ship to Hawaii and Alaska, Mexico and Canada often.

How will my order arrive at my home?

We will deliver larger orders using residential curbside freight delivery. A freight driver will place the boxes as close to the curb of the destination address as possible.It’s your responsibility to move the items inside your home. We do also offer “White Glove” options on many items. White Glove delivery is your turnkey delivery solution. It brings your item inside, unpacks, assembles and takes away any packaging materials. The freight carrier will call you prior to delivery to set a delivery appointment that is convenient for you. Smaller items ship either Fed Ex or UPS.   For white glove delivery options, please contact us!  512-451-0213.